Offering comprehensive accommodation solutions for Insurers
ICAB serves your policyholders with accommodation solutions and complementary services under one roof. We keep all parties informed and aim to keep the claim journey as short as possible, reducing the stress the policyholder faces by providing an excellent customer experience.
Solutions for every eventuality
Accommodation solutions
Short, medium and long term alternative accommodation solutions for policyholders, should their home become uninhabitable for days, weeks or several months.
PODs and mobile accommodation
Our ICAB PODs are an ideal alternative should the policyholder be unable to temporarily relocate and need to remain at their premises.
Complementary services
We also offer complementary services such as removals and packing, storage and furniture hire. As well as an all encompassing bespoke service for high net worth (HNW) policyholders; ICAB ULTRA.
How it works
Once we have logged your instruction, we manage the entire accommodation aspect of a claim on your behalf. We will contact the policyholder within an hour of receiving the instruction and aim to offer them an accommodation solution within two hours.
We will also send them access to our secure digital portal, adhering to GDPR, where they can access the basic details of their claim on any device. The claims handler will also have access to our portal and be able to view this information.
We keep all parties informed and will contact the instructing principal before the planned end date to check if an extension is required. This ensures that policyholders are never left without a roof over their head.
Accommodation solutions
ICAB offers a comprehensive hotel booking service using our extensive bespoke database, containing thousands of hotels with live availability across the UK.
We can advance funds for bookings. Our huge range of hotels include budget, mid-range and luxury options to ensure that no matter what your instructions are, we will be able to provide suitable accommodation for the policyholder. We work with major hotel groups, as well as independent and rural hotels to ensure maximum coverage, diversity and flexibility. Our long standing relationships with suppliers enables us to achieve competitive rates on every booking made.
Our highly trained team understand the situation customers face and the urgency of which hotel accommodation is needed, often on the same day of instruction. We aim to make the process as quick and easy as possible during this stressful time by reducing the number of touch points, and keeping all parties informed.
ICAB has access to thousands of serviced apartments, primarily available in city centre locations, throughout the UK. Typically, serviced apartments are suitable for two to twelve week bookings and offer greater independence than hotels.
Our bespoke database contains a large range of serviced apartments, all offering the privacy, comfort and freedom of your own space. They are perfect for when the policyholder requires their own cooking and laundry facilities. They are also a great option for families and when the claim is likely to exceed four weeks but is too short for a rental property. Serviced apartments are predominately located in city centres but we do have access to some suppliers offering properties in towns and villages.
We understand no one likes to be temporarily displaced from their home and we aim to make finding suitable temporary accommodation as easy as possible. We advance funds, reduce the number of touch points, and keep all parties informed.
ICAB usually recommends a rental property when a claim is likely to exceed twelve weeks. Our highly trained knowledgeable team assist the policyholder with every aspect of the rental process.
We have a dedicated and specialist team who assist the policyholder when a rental property is required, typically suitable for stays of six months and beyond. Our team help to locate and source suitable rental properties within the agreed budget and policy limits, as well as arrange viewings, assist with any queries in relation to tenancy agreements and deposit schemes, and furnishing properties.
We advance all funds that are required to secure a property, such as a deposit and the first month’s rent. Thereafter we pay the rent monthly.
We understand the policyholder may find the idea of a rental property daunting, that’s why we are on hand every step of the way to ease the stress of having to temporarily relocate.
ICAB has a large network of suppliers offering holiday lets and cottages throughout the UK with great coverage in rural areas. They are suitable for bookings in excess of four weeks but under six months.
We have access to a unique collection of holiday let properties on our bespoke database, covering both remote and sought after locations. Holiday lets are often a good option in rural areas where other accommodation solutions are limited.
Properties range from small cottages to larger luxury holiday homes, all with cooking and laundry facilities. However, availability can be seasonal and limited during peak holiday season.
We understand having to temporarily relocate is undesirable for the policyholder and we aim to make the process as easy and simple as possible, reducing the number of touch points, and keeping all parties informed.
If you’d like to work with us or discuss any of our accommodation solutions, get in touch today.
ICAB PODs and mobile accommodation
When the policyholder is unable to temporarily relocate, we can arrange for an ICAB POD, caravan or static home to be placed on their property. Subject to suitability and/or a survey, we can offer a convenient stay at home solution that delivers the amenities and the comforts of home.
These solutions are an ideal alternative for those who need to remain on their property because they are unable to move away from their home. Allowing the policyholder to continue to live “at home” offers convenience for those who need to remain close to work or school, to tend to animals, or even work from home.
Our high specification ICAB PODs are perfect when only the policyholder’s kitchen or bathroom (or both!) is affected. They can help provide an almost immediate solution to the policyholder’s needs while longer term accommodation is being organised. Alternatively they can be used as a solution for the length of the claim or a period of time during the claim process.
ICAB PODs also offer substantial cost savings when compared to other short and medium term accommodation options. They can be delivered and professionally installed within a short lead time from receiving the instruction. We currently supply 4 variants of the ICAB POD, details and specifications can be found below.
ICAB has established relationships with a large network of suppliers offering touring caravans and static homes.
ICAB PODs specification
ICAB External Kitchen POD
- External unit placed on private land.
- Up to length 3.4m x width 3.8m x height 2.7m.
- Installation requires 2 x 13amp plug sockets, water connected to outside tap and waste water discharged to foul waste manhole or septic tank.
- Allows the policyholder to store, prepare and cook family meals.
- Contains fridge freezer, kettle, washing machine, dining table and chairs, microwave, oven, induction hob and pans, smoke alarm and step up stool.
ICAB External Bathroom POD
- External unit placed on private land.
- Up to length 3.37m x width 2.8m x height 2.6m.
- Installation requires 2 x 13amp plug socket, water connected to outside tap and waste water discharged to foul waste manhole avoiding any leakages or unpleasant odours.
- Contains lavatory, wash basin, shower, electric storage water heater, anti-slip flooring and step up stool.
- 90L storage heater contains enough hot water for the whole family.
ICAB Internal Kitchen
- Internal POD installed in any ground floor room of the property.
- Up to length 1.6m x width 0.7m x height 2.1m.
- Installation requires 3 x 13amp plug sockets, water connected directly to cold-water feed and waste water discharged to the waste system.
- Allows the policyholder to store, prepare and cook family meals.
- Contains fridge, freezer compartment, 3 in 1 combi microwave oven and grill, extractor fan, sink, extended sink drainer, induction hob and pans and fire blanket.
ICAB Internal Shower/Basin
Our Internal Shower/Basin POD is currently undergoing redevelopment. Updated product information coming soon!
Complementary services
No job is too big or too small! ICAB can support the policyholder with services and solutions related to their home insurance claim, this includes removals, packing, storage and furniture hire.
We have access to a network of carefully selected, reliable and fully insured suppliers across the UK. Our removals and storage suppliers will ensure all furniture and contents are packed with care, removed and stored safely until they are ready to be moved back to the property. The policyholder is able to access their belongings at all times.
We also have a number of reputable suppliers offering high quality, professionally cleaned furniture. In our experience the majority of rental properties are available unfurnished and typically policyholders are not in a position to take any or all of their own furniture with them. Our suppliers can offer fixed or bespoke furniture packages.
Our complementary services can be used standalone without using other ICAB accommodation solutions.
ICAB has a wealth of experience with many high net worth (HNW) and ultra high net worth (UHNW) policyholders. We recognise their requirements can be specific so we have crafted a bespoke solution catering to the needs of these individuals.
Due to the value of the property and contents of HNW and UHNW homes, our ULTRA service uses carefully selected and vetted parters to offer a range of services that often aren’t required in typical home insurance claims.
We have access to exclusive high end rental properties and 5 star hotels, as well as specialist storage, removals and packing services for valuable belongings, antiques and even classic cars.
When an ULTRA service is instructed, a senior member of staff will be appointed to the claim immediately. They will act as the single point of contact liaising between the policyholder and all suppliers and services required for the duration of the claim, keeping all parties informed. We want the policyholder to feel confident that every aspect is being taken care of, ensuring complete peace of mind during a very stressful time.