Three days before Christmas, ICAB’s Claims Team was contacted by an insurance company with a claim for an elderly policyholder who lived in a village in central Scotland.

A call came in to ICAB’s claims team from a home insurance provider. Their policy holders had experienced subsidence in their Kirkaldy home and it was uninhabitable.

ICAB was contacted when major remedial cladding works were planned for a block of flats. The residents needed to be decanted to temporary accommodation whilst the works were undertaken.

ICAB was called by an Insurance company in January 2024 with a request to source alternative accommodation for a family who had experienced a devastating escape of water.

A large West London Housing Association contacted ICAB’s accommodation team about an emergency decant that was required for a resident and her 12-year-old son.

One evening in mid-December, a vulnerable London Housing Association resident found themselves facing the prospect of being decanted, due to planned works to remediate damp and mould in their home.

ICAB’s accommodation team received an instruction from a loss adjuster to find a property for a policyholder whose north London ground floor flat had been badly affected by an escape of water.

ICAB’s Insurance claim handler Romi received a call from a home insurance provider. One of their policyholder’s homes had become uninhabitable when water from a burst pipe wreaked damage.

ICAB’s out of hours manager was contacted by Southern Housing Group, on behalf of their insurer, as up to 1500 tenants had no water due to some planned maintenance works that had taken longer than expected.

One of the largest housing providers in London has been conducting remedial work to remove cladding from their properties, following the very public ongoing issues with unsafe housing materials.

An insurance policyholder suffered an escape of water in their home, rendering it uninhabitable. ICAB was contacted the same day by loss adjusters on behalf of the home insurance provider.