Case studies
Explore real-life success stories showcasing ICAB’s expertise in delivering seamless solutions for social housing, insurers, and local authorities. Discover how our tailored approaches have transformed challenging situations into opportunities for our valued clients.
![Door Keys](https://icab.uk.com/wp-content/uploads/2024/09/Keys-image-768x432.jpg)
ICAB’s seamless extensions meant minimal disruption for major incident residents
ICAB was contacted when major remedial cladding works were planned for a block of flats. The residents needed to be decanted to temporary accommodation whilst the works were undertaken.
![Miniature House With Keys](https://icab.uk.com/wp-content/uploads/2024/08/Miniauture-house-with-keys-768x577.jpg)
Exemplary Service: How ICAB helped a family find stability amidst chaos
ICAB was called by an Insurance company in January 2024 with a request to source alternative accommodation for a family who had experienced a devastating escape of water.
![House Moving Image With Plant](https://icab.uk.com/wp-content/uploads/2024/06/House-moving-image.png)
ICAB – Minimising disruption amidst uncertainty for a London family
A large West London Housing Association contacted ICAB’s accommodation team about an emergency decant that was required for a resident and her 12-year-old son.
![Christmas housing image](https://icab.uk.com/wp-content/uploads/2024/05/pexels-ekaterina-bolovtsova-5970818-768x549.jpg)
From anxiety to gratitude – a resident’s decant journey with ICAB
One evening in mid-December, a vulnerable London Housing Association resident found themselves facing the prospect of being decanted, due to planned works to remediate damp and mould in their home.
![Packing box image](https://icab.uk.com/wp-content/uploads/2024/05/pexels-ketut-subiyanto-4246059-1-768x512.jpg)
Cost effective and compassionate: ICAB’s response to emergency housing need
ICAB’s accommodation team received an instruction from a loss adjuster to find a property for a policyholder whose north London ground floor flat had been badly affected by an escape of water.
![Burst water pipe](https://icab.uk.com/wp-content/uploads/2024/05/Burst_pipe_case_study2-768x260.jpg)
From crisis to comfort: A smooth transition to temporary accommodation
ICAB’s Insurance claim handler Romi received a call from a home insurance provider. One of their policyholder’s homes had become uninhabitable when water from a burst pipe wreaked damage.
![No water coming out of tap](https://icab.uk.com/wp-content/uploads/2024/05/No_water-768x260.jpg)
Rapid response and relief to major incident: ICAB’s innovative POD solution
ICAB’s out of hours manager was contacted by Southern Housing Group, on behalf of their insurer, as up to 1500 tenants had no water due to some planned maintenance works that had taken longer than expected.
![Major incident at Christmas - Tree and presents](https://icab.uk.com/wp-content/uploads/2024/04/Christmas-768x260.jpg)
Above & beyond: ICAB’s compassionate response to cladding works major incident
One of the largest housing providers in London has been conducting remedial work to remove cladding from their properties, following the very public ongoing issues with unsafe housing materials.
![Home relocation - Women holding keys](https://icab.uk.com/wp-content/uploads/2024/03/Keys-768x260.jpg)
ICAB’s efficient response to complex home relocation needs in time of emergency
An insurance policyholder suffered an escape of water in their home, rendering it uninhabitable. ICAB was contacted the same day by loss adjusters on behalf of the home insurance provider.