Offering comprehensive accommodation solutions when people need to move out of their home

Acting on behalf of a wide range of instructing principals including developers, contractors, crisis management and utility companies, we are specialists in arranging both planned and emergency alternative accommodation solutions. Assisting those who need to move out of their home, we aim to make the process as easy and simple as possible, reducing the number of touch points, and keeping all parties informed.

Emergency and planned accommodation temporary relocation - couple covering furniture

Solutions for every eventuality

Accommodation solutions

Short, medium and long term alternative accommodation solutions for customers should their home become uninhabitable for days, weeks or several months.

PODs and mobile accommodation

Our ICAB PODs are an ideal alternative should the customer be unable to temporarily relocate and need to remain at their premises.

Complementary services

We also offer complementary services such as removals and packing, storage and furniture hire. As well as an all encompassing bespoke service for high net worth (HNW) customers; ICAB ULTRA.

How it works

Once we have logged your instruction, we manage the entire alternative accommodation aspect on your behalf. We will contact the customer within 15 minutes of receiving the instruction and aim to offer them an accommodation solution within an hour.

We will also send them access to our secure digital portal, adhering to GDPR, where they can access the basic details of their claim on any device. The instructing principal will also have access to our portal and be able to view this information.

We keep all parties informed and will contact the instructing principal before the planned end date to check if an extension is required. This ensures that customers are never left without a roof over their head.

Accommodation solutions hotels, rentals etc - sofa with dog

Accommodation solutions

ICAB offers a comprehensive hotel booking service using our extensive bespoke database, containing thousands of hotels with live availability across the UK.

We can advance funds for bookings. Our huge range of hotels include budget, mid-range and luxury options to ensure that no matter what your instructions are, we will be able to provide suitable accommodation for the customer. We work with major hotel groups, as well as independent and rural hotels to ensure maximum coverage, diversity and flexibility. Our long standing relationships with suppliers enables us to achieve competitive rates on every booking made.

Our highly trained team understand the situation customers face and the urgency of which hotel accommodation is needed, often on the same day of instruction. We aim to make the process as quick and easy as possible during this stressful time by reducing the number of touch points, and keeping all parties informed.

ICAB has access to thousands of serviced apartments, primarily available in city centre locations, throughout the UK. Typically serviced apartments are suitable for two to twelve week bookings and offer greater independence than hotels.

Our bespoke database contains a large range of serviced apartments, all offering the privacy, comfort and freedom of your own space. They are perfect for when the customer requires their own cooking and laundry facilities. They are also a great option for families and when the claim is likely to exceed four weeks but is too short for a rental property. Serviced apartments are predominately located in city centres but we do have access to some suppliers offering properties in towns and villages.

We understand no one likes to be temporarily displaced from their home and we aim to make finding suitable temporary accommodation as easy as possible. We advance funds, reduce the number of touch points, and keep all parties informed.

ICAB has a large network of suppliers offering holiday lets and cottages throughout the UK with great coverage in rural areas. They are suitable for bookings in excess of four weeks but under six months.

We have access to a unique collection of holiday let properties on our bespoke database, covering both remote and sought after locations. Holiday lets are often a good option in rural areas where other accommodation solutions are limited.

Properties range from small cottages to larger luxury holiday homes, all with cooking and laundry facilities. However, availability can be seasonal and limited during peak holiday season.

We understand having to temporarily relocate is undesirable for the customer and we aim to make the process as easy and simple as possible, reducing the number of touch points, and keeping all parties informed.

ICAB usually recommends a rental property when a claim is likely to exceed twelve weeks. Our highly trained knowledgeable team assist the policyholder with every aspect of the rental process.

We have a dedicated and specialist team who assist the customer when a rental property is required, typically suitable for stays of six months and beyond. Our team help to locate and source suitable rental properties within the agreed budget limits, as well as arrange viewings, assist with any queries in relation to tenancy agreements and deposit schemes, and furnishing properties.

We advance all funds that are required to secure a property, such as a deposit and the first month’s rent. Thereafter we pay the rent monthly.

We understand the customer may find the idea of a rental property daunting, that’s why we are on hand every step of the way to ease the stress of having to temporarily relocate.

If you’d like to work with us or discuss any of our accommodation solutions, get in touch today.

ICAB PODs and mobile accommodation

When the customer is unable to temporarily relocate, we can arrange for an ICAB POD, caravan or static home to be placed on their property. Subject to suitability and/or a survey, we can offer a convenient stay at home solution that delivers the amenities and the comforts of home. 

These solutions are an ideal alternative for those who need to remain on their property because they are unable to move away from their home. Allowing the customer to continue to live “at home” offers convenience for those who need to remain close to work or school, to tend to animals, or even work from home.

Our high specification ICAB PODs are perfect when only the policyholder’s kitchen or bathroom (or both!) is affected. They can help provide an almost immediate solution to the customer’s needs while longer term accommodation is being organised. Alternatively they can be used as a solution for the length of the displacement or a period of time during the process.

ICAB PODs also offer substantial cost savings when compared to other short and medium term accommodation options. They can be delivered and professionally installed within a short lead time from receiving the instruction. We currently supply 4 variants of the ICAB POD, details and specifications can be found below.

ICAB have established relationships with a large network of suppliers offering touring caravans and static homes.

ICAB PODs specification

ICAB External Kitchen POD

ICAB External Bathroom POD

ICAB Internal Kitchen

ICAB Internal Shower/Basin

Complementary services - Woman packing chair

Complementary services

No job is too big or too small! ICAB can support the customer with services and solutions related to their displacement, this includes removals, packing, storage and furniture hire.

We have access to a network of carefully selected, reliable and fully insured suppliers across the UK. Our removals and storage suppliers will ensure all furniture and contents are packed with care, removed and stored safely until they are ready to be moved back to the property. The customer is able to access their belongings at all times.

We also have a number of reputable suppliers offering high quality, professionally cleaned furniture. In our experience the majority of rental properties are available unfurnished and typically customers displaced from their home are not in a position to take any or all of their own furniture with them. Our suppliers can offer fixed or bespoke furniture packages.

Our complementary services can be used standalone without using other ICAB accommodation solutions.

ICAB has a wealth of experience with many high net worth (HNW) and ultra high net worth (UHNW) customers. We recognise their requirements can be specific so we have crafted a bespoke solution catering to the needs of these individuals.

Due to the value of the property and contents of HNW and UHNW homes, our ULTRA service uses carefully selected and vetted parters to offer a range of services that often aren’t required in typical temporary relocations.

We have access to exclusive high end rental properties and 5 star hotels, as well as specialist storage, removals and packing services for valuable belongings, antiques and even classic cars.

When an ULTRA service is instructed, a senior member of staff will be appointed to the claim immediately. They will act as the single point of contact liaising between the customer and all suppliers and services required for the duration of the claim, keeping all parties informed. We want the customer to feel confident that every aspect is being taken care of, ensuring complete peace of mind during a very stressful time.