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ICAB’s vision for surge readiness and customer care
We are delighted I Love Claims has featured Managing Director Tim Goodman’s insightful session “ICAB’s vision for surge readiness and customer care”
Featured article
ICAB’s vision for surge readiness and customer care
We are delighted I Love Claims has featured Managing Director Tim Goodman’s insightful session “ICAB’s vision for surge readiness and customer care”
All articles
ICAB’s vision for surge readiness and customer care
We are delighted I Love Claims has featured Managing Director Tim Goodman’s insightful session “ICAB’s vision for surge readiness and customer care”
ICAB’s L&D department goes from strength to strength
As part of its commitment to staff learning and development, ICAB launched its ‘Learning and Development Department’ in January 2024, headed up by Lucy Wyborn.
From Crisis to Comfort – ICAB’s Major Incident team
The ICAB Major Incident Team has been created to seamlessly co-ordinate the whole process from start to finish, for both planned and emergency decants.
Crisis Management: The Importance of Pre-Planned Decant Processes
Our latest blog, about the importance of a pre-planned decant service in the wake of the General Election has been published by Procurement for Housing.
Navigating Public Sector Decant Challenges blog, published by PfH
We are pleased to announce that another blog in our series has been published on the Procurement for Housing (PfH) website.
Southern Housing retain ICAB as their accommodation supplier in new framework
Southern Housing are the first organisation to utilise the newly created PfH Accommodation and Decant Managed Framework to retain ICAB as their accommodation supplier.
ICAB’s Decant Contingency Plan Blog published by PfH
We are delighted that our blog has been published on the Procurement for Housing (PfH) website this week.
Awards shortlist for ICAB
The ICAB team is thrilled to be shortlisted for a prestigious industry award. This is a testament to the team’s dedication and passion for helping those in need during difficult and traumatic times.
Story of redevelopment – investing in future success
ICAB embarked on a strategic redevelopment journey in June 2023, investing in technology, staff training, and real estate to future-proof the company for 2024 and beyond.
Celebrating 25th years’ service as an emergency accommodation provider
Over its 25 years in business, ICAB (Insurance Claims Accommodation Bureau) has grown from a start up one man band to a household name within the alternative accommodation, decant and major loss field, on a national scale.
ICAB’s sustainable journey
In a world where environmental concerns are taking centre stage, businesses are recognising their responsibility to address climate change. ICAB is no exception, and with a commitment to sustainability, we are making significant strides toward a greener future.
Our new brand: Built to accommodate all our solutions
HR and Communications Director, Kellie Leigh, explains how the new ICAB brand identity goes much deeper than just colours, fonts and logos.
ICAB PODs on tour!
ICAB POD Operatives set off on their expedition driving the 364 miles from Milton Keynes to Troon taking in many of the motorway sights along the way, read about their trip.
What ‘Mindset and Motivation’ means to me
ICAB Accommodation Team Supervisor, Emma Langdon, shares what she’s learnt and what mindset and motivation means to her.
Insurance claims don’t care about Covid 19! How we continued to deliver ICAB PODs during a national lockdown
How we adapted our way of working and processes to continue to deliver ICAB PODs to those in need during the Covid 19 Pandemic.
10 years in the Insurance Industry, how it happened and how I got there!
Ashley Knowles, Senior Claims Handler at ICAB, wanted to be a photographer when she grew up. Now celebrating 10 years in the insurance industry, she shares her story of how she ended up working in insurance.
Working with the family – the truth!
Working with family can be tough, but Tim Goodman, Managing Director, shares why he loves working with his family and how it works.
How has lockdown affected policyholders requiring alternative accommodation?
Lockdown measures effected all of us, but imagine being ‘locked down’ away from your own home; without all your personal belongings and in your ‘safe place’ – your home.
Working from home: Two ICAB’ers take on it
Thomas Barton, Senior Claims Handler and Tricia Kang, Senior Accounts Coordinator share their working from home experiences.
Employment during the Pandemic from our new starters
Haroon Munir and Nisha Asokan were of the many who lost their jobs unexpectedly. Here’s their story from redundancy to employment.
Employee of the Year 2019
Ross Keyworth, Senior Credit Controller and Recovery Specialist at ICAB, tells us what winning the 2019 Employee of the Year Award meant to him.
Visiting Kenya during the Covid-19 pandemic
Steve shares his experience of going on a safari holiday of a lifetime just as the Covid-19 Pandemic hit.
Mental health awareness: Life’s ups and downs
Everyone has hardships and everyone’s hardships are different to others.
Celebrating 20 years of service with ICAB
Having joined the business in 1999, Joel Goodman our Manager Director, reflects on his 20 years at ICAB and how things have changed.
