Meet our team
We are committed to creating a work environment that attracts great people and allows them to deliver an excellent service for clients and customers.
Learn more about our leadership team and some key team members by clicking on the arrows below.
Joel Goodman
Managing Director
Tim Goodman
Managing Director
When did you join ICAB?
2000
Why did you join ICAB?
To build a business and help the general public in their time of need
Key hope for ICAB future
Hopefully to not sack myself!
Key hope for your own future
To build my colleagues careers to be successful and fulfilling
Favourite place in the world
Venice, so much history and so beautiful
Favourite saying
Large Malbec please!!
Kellie Leigh
HR and Communications Director
When did you join ICAB?
March 2006
Why did you join ICAB?
The opportunity presented itself to help set up the communications and HR department as a hybrid department which was something I had been doing in previous roles – but this was my opportunity to make it mine!
Key hope for ICAB future
I would like ICAB to continue to be proud of what it does, both for its users and its staff. There’s a lot to be said for being “good guys”.
Key hope for your own future
I only hope that my husband and I continue to support and encourage each other while laughing a lot too and my children will always be contented and NEVER LEAVE US!!!!
Favourite place in the world
Really any lounger anywhere in the world with the sun shining and a glass of ice cold Whispering Angel. My wider family all around me making me laugh would just be perfection!
Favourite saying
You can’t control other people’s actions, all you can do is control how you respond to them. And just be kind!
Lucy Wyborn
Head of Accommodation Services
When did you join ICAB?
2004
Why did you join ICAB?
Working in a hotel, I was speaking to ICHB and booking in their policyholders. I saw an advert in a local magazine for a rental claims handler at the company and the rest as they say is history!
Key hope for ICAB future
To continue to grow as a company and to continue to develop and coach my team to provide the best customer service they can for policyholders going through an incredibly tough and stressful time.
Key hope for your own future
To be healthy, to be happy and make memories with my family and friends – life is too short and things can change in a matter of seconds!
Favourite place in the world
Anywhere where my family and friends are
Favourite saying
“Put the kettle on Sophie”
Alexander Torlini
Head of Finance and Compliance
When did you join ICAB?
October 2008
Why did you join ICAB?
Changed career from High End Fashion Management to Finance and ICAB seemed an appealing company due to the work it does helping people in their time of need.
Key hope for ICAB future
To keep growing and evolving embracing new technologies whilst reducing the operational impacts on staff and maintain the company family ethos.
Key hope for your own future
To continue to grow and learn and empower others to do the same
Favourite place in the world
Maldives – can I work from there please?
Favourite saying
Stop trying to fit in as you were born to stand out
Emma Langdon
Accommodation Team Supervisor
When did you join ICAB?
March 2006
Why did you join ICAB?
To build a new career
Key hope for ICAB future
To continue to build ICAB and pushing the company forward and develop new systems to help customers in their time of need.
Key hope for your own future
To become a director and finally get a company car
Favourite place in the world
Clacton, it’s my happy place
Favourite saying
Dance like nobody is watching
Neil Newbery ICAB
PODs Operations Manager
When did you join ICAB?
January 2019
Why did you join ICAB?
Having been in the live events industry for over 20 years I wanted a fresh new challenge and the idea of working for ICAB sounded unique and something I could immerse myself into. Growing in new directions.
Key hope for ICAB future
To continue to grow and be successful
Key hope for your own future
To stay fit and healthy and to be a part of the success of the business.
Favourite place in the world
That’s difficult to decide but it would be between India and Koh Samui in Thailand.
Favourite saying
If you learned from it, then it wasn’t a mistake. It was a lesson.
Alisa Gold
Marketing and Business Development Manager
When did you join ICAB?
December 2005
Why did you join ICAB?
I was looking for a part time, flexible role as I was returning to work after having both my children.
Key hope for ICAB future
To continue to grow from strength to strength, whilst compassionately helping those in their hour of need.
Key hope for your own future
Sounds corny but it’s true – health and happiness – without this everything else is meaningless.
Favourite place in the world
Anywhere with sun, sea and sand.
Favourite saying
Get busy living
Jayshill Patel
Senior Accounts Coordinator and Account Manager
When did you join ICAB?
December 2011
Why did you join ICAB?
As a graduate I wanted to ensure that my skills and knowledge would be used to help organisations and people, I did not want to fade into the background as just another number and working for a company like ICAB helped me to achieve this.
Key hope for ICAB future
To continue to grow while maintaining the high level of customer service, to both our customers and clients as well as to take ICAB international.
Key hope for your own future
To never stop learning and growing both from an academic and personal level all while helping the people around me to unlock their full potential.
Favourite place in the world
Puerto Rico
Favourite saying
“Why do we fall? So we can learn to pick ourselves up” and “You do not lose when you fail, you lose when you quit.”
Ross Flanagan
POD Logistics Manager
When did you join ICAB?
March 2016
Why did you join ICAB?
To become part of something special
Key hope for ICAB future
To become industry leader for all POD products
Key hope for your own future
To build a long career with PODS and to grow the business into something huge!
Favourite place in the world
Cheddar Gorge – The scenery and countryside is amazing
Favourite saying
“Do you have a driveway?”