Meet our team
We are committed to creating a work environment that attracts great people and allows them to deliver an excellent service for clients and customers.
Learn more about our leadership team and some key team members by clicking on the arrows below.
Joel Goodman
Managing Director
Tim Goodman
Managing Director
When did you join ICAB?
2000
Why did you join ICAB?
To build a business and help the general public in their time of need.
Key hope for ICAB future
Hopefully to not sack myself!
Key hope for your own future
To build my colleagues careers to be successful and fulfilling.
Favourite place in the world
Venice, so much history and so beautiful
Favourite saying
Large Malbec please!!
Kellie Leigh
HR and Communications Director
When did you join ICAB?
March 2006
Why did you join ICAB?
The opportunity presented itself to help set up the communications and HR department as a hybrid department which was something I had been doing in previous roles – but this was my opportunity to make it mine!
Key hope for ICAB future
I would like ICAB to continue to be proud of what it does, both for its users and its staff. There’s a lot to be said for being “good guys”.
Key hope for your own future
I only hope that my husband and I continue to support and encourage each other while laughing a lot too and my children will always be contented and NEVER LEAVE US!!!!
Favourite place in the world
Really any lounger anywhere in the world with the sun shining and a glass of ice cold Whispering Angel. My wider family all around me making me laugh would just be perfection!
Favourite saying
You can’t control other people’s actions, all you can do is control how you respond to them. And just be kind!
Lucy Wyborn
Director of Learning and Development
When did you join ICAB?
2004
Why did you join ICAB?
Working in a hotel, I was speaking to ICHB and booking in their policyholders. I saw an advert in a local magazine for a rental claims handler at the company and the rest as they say is history!
Key hope for ICAB future
To continue to grow as a company and to continue to develop and coach my team to provide the best customer service they can for policyholders going through an incredibly tough and stressful time.
Key hope for your own future
To be healthy, to be happy and make memories with my family and friends – life is too short and things can change in a matter of seconds!
Favourite place in the world
Anywhere where my family and friends are.
Favourite saying
“Put the kettle on Sophie”
Alexander Torlini
Director of Finance and Compliance
When did you join ICAB?
October 2008
Why did you join ICAB?
Changed career from High End Fashion Management to Finance and ICAB seemed an appealing company due to the work it does helping people in their time of need.
Key hope for ICAB future
To keep growing and evolving embracing new technologies whilst reducing the operational impacts on staff and maintain the company family ethos.
Key hope for your own future
To continue to grow and learn and empower others to do the same.
Favourite place in the world
Maldives – can I work from there please?
Favourite saying
Stop trying to fit in as you were born to stand out
Alisa Gold
Business Development Director
When did you join ICAB?
December 2005
Why did you join ICAB?
I was looking for a part time, flexible role as I was returning to work after having both my children.
Key hope for ICAB future
To continue to grow from strength to strength, whilst compassionately helping those in their hour of need.
Key hope for your own future
Sounds corny but it’s true – health and happiness – without this everything else is meaningless.
Favourite place in the world
Anywhere with sun, sea and sand.
Favourite saying
Get busy living
Milo Redmond
Client Relationship Manager (Housing)
When did you join ICAB?
December 2022
Why did you join ICAB?
I was looking for somewhere where my ideas and values could flourish. My role was almost a blank canvas which has allowed me to make my own mark on the business.
Key hope for ICAB future
To further solidify our number 1 spot in the arena by embracing digital!
Key hope for your own future
To become a leading expert within the industry.
Favourite place in the world
Singapore
Favourite saying
“Correct me if I’m wrong”
Karen Seymour
Client Relationship Manager (Insurance)
When did you join ICAB?
October 2023
Why did you join ICAB?
I have worked in the insurance industry for over 25 years and instructed ICAB on many of my large loss claims. Alternative accommodation is the most important part of any initial claim when a property is uninhabitable and wanted to be part of an organisation which provided that service. I felt I could bring my knowledge and skills to ICAB and enhance the excellent customer service we already provide.
Key hope for ICAB future
To continue expanding and providing the best service for our clients and their customers.
Key hope for your own future
To be healthy, happy and laugh everyday.
Favourite place in the world
Koh Samui Thailand
Favourite saying
Once you face your fears nothing is as hard as you think.
Alison Maguire
Housing Claims Manager
When did you join ICAB?
October 2023
Why did you join ICAB?
I was in the leisure industry for 20 years and I wanted a new challenge but also 3 key factors, home and work life balance, working closer to home and a company that truly believes in its team and product. ICAB ticked all the boxes for me.
Key hope for ICAB future
To become to leaders in our sector but also to have that brand recognition for delivering excellent customer service and team development.
Key hope for your own future
To continue growing as a leader, you always learn something new every day.
Favourite place in the world
Mayo, Ireland – just stunning and so peaceful. I try to not think about the weather.
Favourite saying
Live by humility, clarity and courage – be you, as you are unique.
Louisa Mcfarlane
Accommodation Manager
When did you join ICAB?
2017
Why did you join ICAB?
After working in the Legal sector for 13 years I wanted to put my customer service experience in to something new and exciting.
Key hope for ICAB future
To help continue to grow the business and brand, giving customers an outstanding service.
Key hope for your own future
To continue building my career at ICAB and keep learning every day
Favourite place in the world
Home
Favourite saying
“Shall we just get the bottle?”
Emma Langdon
Rentals and Admin Manager
When did you join ICAB?
March 2006
Why did you join ICAB?
To build a new career.
Key hope for ICAB future
To continue to build ICAB and pushing the company forward and develop new systems to help customers in their time of need.
Key hope for your own future
To become a director and finally get a company car.
Favourite place in the world
Clacton, it’s my happy place.
Favourite saying
Dance like nobody is watching
Jayshill Patel
FINANCIAL CONTROLLER
When did you join ICAB?
December 2011
Why did you join ICAB?
As a graduate I wanted to ensure that my skills and knowledge would be used to help organisations and people, I did not want to fade into the background as just another number and working for a company like ICAB helped me to achieve this.
Key hope for ICAB future
To continue to grow while maintaining the high level of customer service, to both our customers and clients as well as to take ICAB international.
Key hope for your own future
To never stop learning and growing both from an academic and personal level all while helping the people around me to unlock their full potential.
Favourite place in the world
Puerto Rico
Favourite saying
“Why do we fall? So we can learn to pick ourselves up” and “You do not lose when you fail, you lose when you quit.”
Neil Newbery
PODs Operations Manager
When did you join ICAB?
January 2019
Why did you join ICAB?
Having been in the live events industry for over 20 years I wanted a fresh new challenge and the idea of working for ICAB sounded unique and something I could immerse myself into. Growing in new directions.
Key hope for ICAB future
To continue to grow and be successful.
Key hope for your own future
To stay fit and healthy and to be a part of the success of the business.
Favourite place in the world
That’s difficult to decide but it would be between India and Koh Samui in Thailand.
Favourite saying
If you learned from it, then it wasn’t a mistake. It was a lesson.
Mike Godfrey
PODS Commercial Manager
When did you join ICAB?
January 2024
Why did you join ICAB?
It looked like an interesting role in a successful operation, I was excited to part of it.
Key hope for ICAB future
I want to help make sure that PODs continue to deliver profitable growth.
Key hope for your own future
To make a positive contribution to the world and enjoy my time at work.
Favourite place in the world
Penang
Favourite saying
“Success consists of going from failure to failure without loss of enthusiasm.” W S Churchill
Ross Flanagan
PODS Logistics Manager
When did you join ICAB?
March 2016
Why did you join ICAB?
To become part of something special
Key hope for ICAB future
To become industry leader for all POD products
Key hope for your own future
To build a long career with PODS and to grow the business into something huge!
Favourite place in the world
Cheddar Gorge – The scenery and countryside is amazing
Favourite saying
“Do you have a driveway?”
