Meet our team

We are committed to creating a work environment that attracts great people and allows them to deliver an excellent service for clients and customers. 
Learn more about our leadership team and some key team members by clicking on the arrows below.

Joel Goodman ICAB

Joel Goodman

Managing Director

When did you join ICAB?
1999 

Why did you join ICAB?
My father came calling!

Key hope for ICAB future
To make a lasting legacy for my children.

Key hope for your own future
Sit back, relax…..and play more golf!

Favourite place in the world
Vegas baby!

Favourite saying
Love and be loved

Tim Goodman ICAB

Tim Goodman

Managing Director

When did you join ICAB?
2000 

Why did you join ICAB?
To build a business and help the general public in their time of need

Key hope for ICAB future
Hopefully to not sack myself!

Key hope for your own future
To build my colleagues careers to be successful and fulfilling

Favourite place in the world
Venice, so much history and so beautiful

Favourite saying
Large Malbec please!!

Kellie Leigh ICAB

Kellie Leigh

HR and Communications Director

When did you join ICAB?
March 2006  

Why did you join ICAB?
The opportunity presented itself to help set up the communications and HR department as a hybrid department which was something I had been doing in previous roles – but this was my opportunity to make it mine!

Key hope for ICAB future
I would like ICAB to continue to be proud of what it does, both for its users and its staff. There’s a lot to be said for being “good guys”.

Key hope for your own future
I only hope that my husband and I continue to support and encourage each other while laughing a lot too and my children will always be contented and NEVER LEAVE US!!!!

Favourite place in the world
Really any lounger anywhere in the world with the sun shining and a glass of ice cold Whispering Angel. My wider family all around me making me laugh would just be perfection!

Favourite saying
You can’t control other people’s actions, all you can do is control how you respond to them. And just be kind!

Lucy Wyborn ICAB

Lucy Wyborn

Head of Accommodation Services

When did you join ICAB?
2004

Why did you join ICAB?
Working in a hotel, I was speaking to ICHB and booking in their policyholders. I saw an advert in a local magazine for a rental claims handler at the company and the rest as they say is history!

Key hope for ICAB future
To continue to grow as a company and to continue to develop and coach my team to provide the best customer service they can for policyholders going through an incredibly tough and stressful time.

Key hope for your own future
To be healthy, to be happy and make memories with my family and friends – life is too short and things can change in a matter of seconds!

Favourite place in the world
Anywhere where my family and friends are

Favourite saying
“Put the kettle on Sophie”

Alexander Torlini ICAB

Alexander Torlini

Head of Finance and Compliance

When did you join ICAB?
October 2008

Why did you join ICAB?
Changed career from High End Fashion Management to Finance and ICAB seemed an appealing company due to the work it does helping people in their time of need.

Key hope for ICAB future
To keep growing and evolving embracing new technologies whilst reducing the operational impacts on staff and maintain the company family ethos.

Key hope for your own future
To continue to grow and learn and empower others to do the same

Favourite place in the world
Maldives – can I work from there please?

Favourite saying
Stop trying to fit in as you were born to stand out

Emma Langdon ICAB

Emma Langdon

Accommodation Team Supervisor

When did you join ICAB?
March 2006

Why did you join ICAB?
To build a new career

Key hope for ICAB future
To continue to build ICAB and pushing the company forward and develop new systems to help customers in their time of need.

Key hope for your own future
To become a director and finally get a company car

Favourite place in the world
Clacton, it’s my happy place

Favourite saying
Dance like nobody is watching

Neil Newbery ICAB

Neil Newbery ICAB

PODs Operations Manager

When did you join ICAB?
January 2019

Why did you join ICAB?
Having been in the live events industry for over 20 years I wanted a fresh new challenge and the idea of working for ICAB sounded unique and something I could immerse myself into. Growing in new directions.

Key hope for ICAB future
To continue to grow and be successful

Key hope for your own future
To stay fit and healthy and to be a part of the success of the business.

Favourite place in the world
That’s difficult to decide but it would be between India and Koh Samui in Thailand.

Favourite saying
If you learned from it, then it wasn’t a mistake. It was a lesson.

Alisa Gold ICAB

Alisa Gold

Marketing and Business Development Manager

When did you join ICAB?
December 2005

Why did you join ICAB?
I was looking for a part time, flexible role as I was returning to work after having both my children.

Key hope for ICAB future
To continue to grow from strength to strength, whilst compassionately helping those in their hour of need.

Key hope for your own future
Sounds corny but it’s true – health and happiness – without this everything else is meaningless.

Favourite place in the world
Anywhere with sun, sea and sand.

Favourite saying
Get busy living

Jayshill Patel ICAB

Jayshill Patel

Senior Accounts Coordinator and Account Manager

When did you join ICAB?
December 2011

Why did you join ICAB?
As a graduate I wanted to ensure that my skills and knowledge would be used to help organisations and people, I did not want to fade into the background as just another number and working for a company like ICAB helped me to achieve this.

Key hope for ICAB future
To continue to grow while maintaining the high level of customer service, to both our customers and clients as well as to take ICAB international.

Key hope for your own future
To never stop learning and growing both from an academic and personal level all while helping the people around me to unlock their full potential.

Favourite place in the world
Puerto Rico

Favourite saying
“Why do we fall? So we can learn to pick ourselves up” and “You do not lose when you fail, you lose when you quit.”

Ross Flanagan ICAB

Ross Flanagan

POD Logistics Manager

When did you join ICAB?
March 2016

Why did you join ICAB?
To become part of something special

Key hope for ICAB future
To become industry leader for all POD products

Key hope for your own future
To build a long career with PODS and to grow the business into something huge!

Favourite place in the world
Cheddar Gorge – The scenery and countryside is amazing

Favourite saying
“Do you have a driveway?”