Major Incident: Decant Accommodation Experts for Cladding, Fire, Flood, Damp & Mould
With over 27 years of experience in the alternative accommodation sector, we provide seamless end-to-end decant solutions. From planned works to emergency incidents, we manage the entire process.
Cladding solutions: We have extensive experience in supporting a wide range of instructing principals to deliver planned decants with minimal disruption. Whether for cladding remediation, damp and mould, fire safety or flood damage, our end-to end service ensures a seamless process when it matters most.
Emergency Decants: In the event of emergency decants such as fires, floods and sink-holes our major incident team are ready to assist at any given moment 24/7, 365 days a year. We take immediate steps to ensure safe and suitable accommodation.
How we work: From crisis to comfort: an in-depth look at our Major Incident journey
Early coordination
- We begin with an initial client meeting—remote if needed—to tailor advice and explain ICAB’s full services.
- We proactively contact local hotel and apartment providers to ensure readiness and availability.
- All accommodation and additional costs are agreed upfront, ensuring transparency and budget control.
Resident communication
- We ensure GDPR compliance to safeguard resident information.
- We will work in tandem with our clients to agree appropriate communication channels with all residents.
Accommodation booking and management
- We utilise our network to book cost-efficient hotels, serviced apartments, or rentals.
- We handle contracts and share all accommodation details with residents.
- We manage any accommodation extensions to ensure continuity.
Belongings and moving out
- We coordinate the removal and delivery of residents’ belongings to alternative accommodation.
- Packing materials are provided by our trusted nationwide removal partners.
- We carry out inventories and arrange storage if needed, reducing risk of lost items.
- We offer on-site support during key stages and answer resident queries to reduce disruption.
Ongoing updates and data
- We maintain a shared master data file for clear communication and coordination.
- Our CRM system captures and shares key data to enhance collaboration and visibility.
- Weekly updates include insights on locations, costs, and check-out dates.
Returning home
- We can carry out pre- and post-move condition surveys with sign-off documentation.
- We can arrange professional deep cleaning before residents return home.
Why choose ICAB?
Advance funds
ICAB understands major decants are complex, so we advance funds on your behalf within the agreed scope.
Single-source solution
We cover all aspects of the decant process from the initial meeting, single-source accommodation options, meticulous planning and moving services.
24/7 support and expertise
Our dedicated team is available 24/7, 365 days a year to take instructions, providing compassionate and experienced assistance at any time.
If you require further information or would like to discuss a potential Major Incident, please contact the ICAB Major Incident team on 0208 421 8427
