From Crisis to Comfort – ICAB’s Major Incident team

Due to highlighted health & safety issues, planned decants have increased as the need to fix many cladding and other issues became of the highest priority.

At ICAB, it used to be ‘all hands-on deck’ when a mass temporary decant was required.  Managing Director Tim Goodman considered that a suitable and robust solution that could provide a dedicated service, which addressed the complex needs of a major incident for both planned decants and any emergencies was vital.

A call in mid-2023 for a large planned mass decant proved to be the turning point.  The Management team met to discuss how best to tackle it and after some deliberation, a department was born!  ICAB now has as a dedicated team, seamlessly co-ordinating the whole process from start to finish; the ICAB Major Incident Team.

The team deals with all alternative emergency accommodation requests when over 14 properties undergoing the same peril is needed. Its current record is 107 properties sourced in just a three hour time period!

From the initial meeting, single-source accommodation options, meticulous planning and moving services, the Major Incident team ensures a smooth transition for residents impacted by unforeseen challenges as well as planned decants – a true journey from crisis to comfort:

Early Coordination – We move swiftly to communicate with accommodation partners as soon as instructed

Resident Communication – We pro-actively communicate with each resident throughout the process

Trackers – Our Major Incident team work from a tracker for all mass bookings, to ensure we are all in communication and can actively see who has been contacted and booked.

• The following day, a report will be drawn up, where we can share the status of bookings
• We then ask if any further bookings are required
• If the Major Incident is ongoing longer than one week, the instructing principal will receive an up-to-date report on a weekly basis

Accommodation and Booking – We have an extensive network of hotels, serviced apartments, and rental properties to ensure cost-efficiency

Belongings and Moving Out – We co-ordinate the necessary removals and delivery of personal belongings

Ongoing Communication – We provide weekly updates of all aspects of a decant

Returning Home – Pre- and post-move surveys are conducted

Our unrivalled expertise and comprehensive services can make a significant difference in fostering a sense of security and comfort for residents during times of change which is vitally important with all claims but especially for mass move outs.