Due to highlighted health & safety issues, planned decants have increased as the need to fix many cladding and other issues became of the highest priority.
At ICAB, it used to be ‘all hands-on deck’ when a mass temporary decant was required. Managing Director Tim Goodman considered that a suitable and robust solution that could provide a dedicated service, which addressed the complex needs of a major incident for both planned decants and any emergencies was vital.
A call in mid-2023 for a large planned mass decant proved to be the turning point. The Management team met to discuss how best to tackle it and after some deliberation, a department was born! ICAB now has as a dedicated team, seamlessly co-ordinating the whole process from start to finish; the ICAB Major Incident Team.
The team deals with all alternative emergency accommodation requests when over 14 properties undergoing the same peril is needed. Its current record is 107 properties sourced in just a three hour time period!
From the initial meeting, single-source accommodation options, meticulous planning and moving services, the Major Incident team ensures a smooth transition for residents impacted by unforeseen challenges as well as planned decants – a true journey from crisis to comfort:
Early Coordination – We move swiftly to communicate with accommodation partners as soon as instructed
Resident Communication – We pro-actively communicate with each resident throughout the process
Trackers – Our Major Incident team work from a tracker for all mass bookings, to ensure we are all in communication and can actively see who has been contacted and booked.
Accommodation and Booking – We have an extensive network of hotels, serviced apartments, and rental properties to ensure cost-efficiency
Belongings and Moving Out – We co-ordinate the necessary removals and delivery of personal belongings
Ongoing Communication – We provide weekly updates of all aspects of a decant
Returning Home – Pre- and post-move surveys are conducted
Our unrivalled expertise and comprehensive services can make a significant difference in fostering a sense of security and comfort for residents during times of change which is vitally important with all claims but especially for mass move outs.
When generators failed at a high-rise block of flats in South East London, the housing association immediately instructed ICAB to provide emergency temporary accommodation.
A couple had been away on holiday when an escape of water from a burst pipe occurred on the upper floor of their house. As the leak had gone unnoticed, it caused significant damage throughout the property.
A week before Christmas, ICAB’s housing team were contacted by a large housing association, after a property in Greater London faced an issue affecting the resident’s living conditions.
Within hours, temporary accommodation was secured, and all displaced students were successfully re-housed, allowing them to continue their studies.
Specialists in arranging both planned and emergency alternative accommodation, assisting those who suffer unwelcome events in their home, such as flood or fire. Acting on behalf of Insurers, Social Housing organisations and a large range of Instructing Principals.
