Due to highlighted health & safety issues, planned decants have increased as the need to fix many cladding and other issues became of the highest priority.
At ICAB, it used to be ‘all hands-on deck’ when a mass temporary decant was required. Managing Director Tim Goodman considered that a suitable and robust solution that could provide a dedicated service, which addressed the complex needs of a major incident for both planned decants and any emergencies was vital.
A call in mid-2023 for a large planned mass decant proved to be the turning point. The Management team met to discuss how best to tackle it and after some deliberation, a department was born! ICAB now has as a dedicated team, seamlessly co-ordinating the whole process from start to finish; the ICAB Major Incident Team.
The team deals with all alternative emergency accommodation requests when over 14 properties undergoing the same peril is needed. Its current record is 107 properties sourced in just a three hour time period!
From the initial meeting, single-source accommodation options, meticulous planning and moving services, the Major Incident team ensures a smooth transition for residents impacted by unforeseen challenges as well as planned decants – a true journey from crisis to comfort:
Early Coordination – We move swiftly to communicate with accommodation partners as soon as instructed
Resident Communication – We pro-actively communicate with each resident throughout the process
Trackers – Our Major Incident team work from a tracker for all mass bookings, to ensure we are all in communication and can actively see who has been contacted and booked.
Accommodation and Booking – We have an extensive network of hotels, serviced apartments, and rental properties to ensure cost-efficiency
Belongings and Moving Out – We co-ordinate the necessary removals and delivery of personal belongings
Ongoing Communication – We provide weekly updates of all aspects of a decant
Returning Home – Pre- and post-move surveys are conducted
Our unrivalled expertise and comprehensive services can make a significant difference in fostering a sense of security and comfort for residents during times of change which is vitally important with all claims but especially for mass move outs.
Three days before Christmas, ICAB’s Claims Team was contacted by an insurance company with a claim for an elderly policyholder who lived in a village in central Scotland.
A call came in to ICAB’s claims team from a home insurance provider. Their policy holders had experienced subsidence in their Kirkaldy home and it was uninhabitable.
As part of its commitment to staff learning and development, ICAB launched its ‘Learning and Development Department’ in January 2024, headed up by Lucy Wyborn.
ICAB was contacted when major remedial cladding works were planned for a block of flats. The residents needed to be decanted to temporary accommodation whilst the works were undertaken.
Specialists in arranging both planned and emergency alternative accommodation, assisting those who suffer unwelcome events in their home, such as flood or fire. Acting on behalf of Insurers, Social Housing organisations and a large range of Instructing Principals.
