ICAB’s vision for surge readiness and customer care
February 12, 2025
We are delighted I Love Claims has featured Managing Director Tim Goodman’s insightful session “ICAB’s vision for surge readiness and customer care”
The ICAB team is thrilled to be shortlisted for a prestigious industry award. This is a testament to the team’s dedication and passion for helping those in need during difficult and traumatic times.
This award category is particularly significant and relevant due to the current market conditions and the growing need to deal with major losses. In 2023, ICAB created a dedicated team to deal solely with major incidents. The team’s core ethos is to coordinate the entire moving-out process seamlessly and sensitively, using the expertise of our staff and our extensive network of suppliers to provide exceptional customer service while keeping costs down. The team works hard to assist policyholders during these challenging times, building trust and guiding them to ensure they have the smoothest transition into their “Home away from home.”
We are delighted I Love Claims has featured Managing Director Tim Goodman’s insightful session “ICAB’s vision for surge readiness and customer care”
The whole customer journey for a family of eight from initial hotel stay, serviced apartment to rental showed the dedication and hard work by the claims team.
Three days before Christmas, ICAB’s Claims Team was contacted by an insurance company with a claim for an elderly policyholder who lived in a village in central Scotland.
A call came in to ICAB’s claims team from a home insurance provider. Their policy holders had experienced subsidence in their Kirkaldy home and it was uninhabitable.
Specialists in arranging both planned and emergency alternative accommodation, assisting those who suffer unwelcome events in their home, such as flood or fire. Acting on behalf of Insurers, Social Housing organisations and a large range of Instructing Principals.
