ICAB – Minimising disruption amidst uncertainty for a London family
A large West London Housing Association contacted ICAB’s accommodation team about an emergency decant that was required for a resident and her 12-year-old son.
The ICAB team is thrilled to be shortlisted for a prestigious industry award. This is a testament to the team’s dedication and passion for helping those in need during difficult and traumatic times.
This award category is particularly significant and relevant due to the current market conditions and the growing need to deal with major losses. In 2023, ICAB created a dedicated team to deal solely with major incidents. The team’s core ethos is to coordinate the entire moving-out process seamlessly and sensitively, using the expertise of our staff and our extensive network of suppliers to provide exceptional customer service while keeping costs down. The team works hard to assist policyholders during these challenging times, building trust and guiding them to ensure they have the smoothest transition into their “Home away from home.”
A large West London Housing Association contacted ICAB’s accommodation team about an emergency decant that was required for a resident and her 12-year-old son.
One evening in mid-December, a vulnerable London Housing Association resident found themselves facing the prospect of being decanted, due to planned works to remediate damp and mould in their home.
ICAB’s accommodation team received an instruction from a loss adjuster to find a property for a policyholder whose north London ground floor flat had been badly affected by an escape of water.
We are pleased to announce that another blog in our series has been published on the Procurement for Housing (PfH) website.