The UK’s housing sector has been grappling with several challenges in recent years, and it has become a constant topic in the media. One of the main challenges facing this sector is the ongoing housing crisis, which has led to cladding and mould issues being highlighted in the introduction of Awaab’s Law, plus the announcement of government funds that have been set aside for this area of need. Additionally, climate change has led to an increase in large-scale flooding in some parts of the UK. Remedial works are costly and time-consuming for housing associations, councils, and landlords, and they pose a significant challenge to execute.
However, the most significant cost of these challenges is borne by the residents. Finding a suitable alternative accommodation is highly personal and can be very stressful. Decanting from one’s home is never easy, and it can cause significant inconvenience and stress to the affected families. Finding a place to stay, such as a hotel, serviced apartment, or rental, that meets individual needs can be complicated. For instance, families with children need to be close to schools, while those with pets need to find pet-friendly accommodation. Additionally, those with disabilities may require wheelchair access, making the process of finding suitable accommodation more challenging.
Whether the issue is related to the structure of the building and can therefore be planned for, such as cladding issues, or due to an emergency, such as flash flooding or fire; landlords, housing associations, and councils must have a robust decant contingency plan in place. The decant of residents on a large scale must be carefully planned to help customers through a difficult and stressful time. It needs to have the right balance of empathy and efficiency to ensure that the customer is placed in a property that suits their needs, while also taking into account the budgets set by the housing association or council.
Navigating the complexities of major decants needs to be carefully coordinated with a single-source solution, taking into consideration:
2024 is going to be a busy year with several national building enforcements coming into play. Those responsible for residential buildings will need to act swiftly to get a plan in place and consider a standardised seamless decant solution prior to work commencing.
ICAB is available 24 hours a day, 7 days per week, and can take instructions for emergency relocations at any time. We have a dedicated team to work on major decants for multiple units, harnessing our experience in this industry for over 25 years. Our aim is always to ensure the resident is settled into alternative accommodation as soon as possible whilst working with social housing organisations to provide the most cost-effective and amenable service possible.
A call came in to ICAB’s claims teamfrom a home insurance provider. Their policy holders had experienced subsidence in their Kirkaldy home and it was uninhabitable.
As part of its commitment to staff learning and development, ICAB launched its ‘Learning and Development Department’ in January 2024, headed up by Lucy Wyborn.
ICAB was contacted when major remedial cladding works were planned for a block of flats. The residents needed to be decanted to temporary accommodation whilst the works were undertaken.
The ICAB Major Incident Team has been created to seamlessly co-ordinate the whole process from start to finish, for both planned and emergency decants.
Specialists in arranging both planned and emergency alternative accommodation, assisting those who suffer unwelcome events in their home, such as flood or fire. Acting on behalf of Insurers, Social Housing organisations and a large range of Instructing Principals.
