Providing alternative accommodation when people need it the most

The Insurance Claims Accommodation Bureau (ICAB) are specialists in arranging both planned and emergency accommodation, assisting those who suffer unwelcome events in their home, such as flood or fire.

We act on behalf of Insurers, Social Housing organisations and a large range of Instructing Principals.

Alternative Accommodation - girl packing

Our solutions

We have been working with insurers and loss adjusters since 1998 to provide alternative accommodation, and have since established ourselves as a provider of choice in Social Housing and across a wide variety of other industries dealing with property maintenance and management. Our vast experience means we have evolved our offering to provide comprehensive accommodation solutions for every situation.

For Insurers

We can assist policyholders by providing alternative accommodation in the event of a home insurance claim, if their homes become uninhabitable for days, weeks or several months.

For Social Housing organisations

We understand the complexities of the decant process and work alongside Social Housing organisations, councils and local authorities to arrange both planned and emergency temporary decants for tenants and residents.

For other users

We can provide temporary accommodation on behalf of a wide variety of other organisations including, but not limited to; developers, contractors, crisis management and utility companies, should customers need to move unexpectedly or for planned events.

Committed to service quality

Outstanding Customer Journey Award Logo
Claims Awards Finalist Logo
British Insurance Awards Finalist 2020
ISO9001 certification logo
Emergency relocation accommodation - couple moving

Here when you need us - anytime

We understand that home emergencies can take place anytime of the day or night and that’s why you can reach us 24/7, 365 days a year.

Our specialist highly trained team are always available on the other end of the phone to ensure no time is wasted in sourcing emergency alternative accommodation. With our award-winning customer experience, you can be sure to receive a helpful and efficient service. On average we offer customers a suitable place to stay within two hours.

With extensive accommodation options and complementary services all under one roof, we aim to reduce the number of customer touch points and ease the stress of having to temporarily relocate.

Some of our happy customers

During a very stressful time ICAB have been fabulous.

Knowing that my extended hotel stay was in the hands of a professional, thoughtful and efficient team has been a godsend…

ICAB helped us find alternative accommodation when our basement flat was flooded. Couldn’t be more grateful for their help during this very difficult time – especially A who was incredibly responsive , knowledgeable and supportive…

…She has listened carefully to our needs and kept us informed at all times throughout the re-housing process. Above and beyond this, G reassured us when we were uncertain about other aspects of the whole experience…

…What I’m getting to is just how grateful we are to you and the team for the efficient, friendly back up and management that you have given us during the last eight months.

So a huge thank you to all that have been involved during that time.