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Christmas housing image

From anxiety to gratitude – a resident’s decant journey with ICAB

May 29, 2024

One evening in mid-December, a vulnerable London Housing Association resident found themselves facing the prospect of being decanted, due to planned works to remediate damp and mould in their home.

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Cost effective and compassionate: ICAB’s response to emergency housing need

May 24, 2024

ICAB’s accommodation team received an instruction from a loss adjuster to find a property for a policyholder whose north London ground floor flat had been badly affected by an escape of water.

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Burst water pipe

From crisis to comfort: A smooth transition to temporary accommodation  

May 19, 2024

ICAB’s Insurance claim handler Romi received a call from a home insurance provider. One of their policyholder’s homes had become uninhabitable when water from a burst pipe wreaked damage.

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No water coming out of tap

Rapid response and relief to major incident: ICAB’s innovative POD solution

May 10, 2024

ICAB’s out of hours manager was contacted by a housing association, on behalf of their insurer, as up to 1500 tenants had no water due to some planned maintenance works that had taken longer than expected.

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Major incident at Christmas - Tree and presents

Above & beyond: ICAB’s compassionate response to cladding works major incident

April 16, 2024

One of the largest housing providers in London has been conducting remedial work to remove cladding from their properties, following the very public ongoing issues with unsafe housing materials.

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Home relocation - Women holding keys

ICAB’s efficient response to complex home relocation needs in time of emergency

March 4, 2024

An insurance policyholder suffered an escape of water in their home, rendering it uninhabitable. ICAB was contacted the same day by loss adjusters on behalf of the home insurance provider.

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WHAT WE DO

Specialists in arranging both planned and emergency alternative accommodation, assisting those who suffer unwelcome events in their home, such as flood or fire. Acting on behalf of Insurers, Social Housing organisations and a large range of Instructing Principals.

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