One evening in mid-December, a vulnerable London Housing Association resident found themselves facing the prospect of being decanted, due to planned works to remediate damp and mould in their home.

ICAB’s accommodation team received an instruction from a loss adjuster to find a property for a policyholder whose north London ground floor flat had been badly affected by an escape of water.

ICAB’s Insurance claim handler Romi received a call from a home insurance provider. One of their policyholder’s homes had become uninhabitable when water from a burst pipe wreaked damage.

ICAB’s out of hours manager was contacted by Southern Housing Group, on behalf of their insurer, as up to 1500 tenants had no water due to some planned maintenance works that had taken longer than expected.

One of the largest housing providers in London has been conducting remedial work to remove cladding from their properties, following the very public ongoing issues with unsafe housing materials.

An insurance policyholder suffered an escape of water in their home, rendering it uninhabitable. ICAB was contacted the same day by loss adjusters on behalf of the home insurance provider.