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Insurance
Hotel and serviced apartment
On 26th January, ICAB’s Insurance claim handler Romi received a call from a home insurance provider. One of their policyholder’s homes had become uninhabitable when water from a burst pipe wreaked damage.
Quick to act, Romi swiftly arranged a two week stay at a local Premier Inn, whilst the extent of the damage was assessed by the insurance provider. This stay was later extended whilst Romi searched for a longer-term solution, which would better suit the policyholder’s particular circumstances, and to tie-in with the amount of time the work was estimated to take for their property to be repaired.
Romi searched our bespoke database of serviced apartments, all offering the privacy, comfort and freedom of one’s own home, complete with cooking and laundry facilities. These apartments are often the perfect fit, bridging the gap between short-term hotel stays and lengthy rentals.
This option was suggested for the policyholder, and on 8th February cost approval was agreed by the insurance provider. Romi offered two options the following day to the policyholder, and over the next couple of days, they viewed them, and one was chosen.
This efficient turnaround resulted in the delighted policyholder moving to the serviced apartment from 17th February until 11th May.
Romi and the team wrapped up the entire process seamlessly in just a few weeks, relieving the policyholder of stress and ensuring a smooth transition to temporary accommodation. The policyholder was settled in their temporary accommodation, safe in the knowledge that the worst was behind them. They left us a glowing 5-star Google review:
“ICAB were the company who found me temporary accommodation when my house was damaged by water. They put me up in a hotel until a short-term apartment became available. All the people I spoke to were really helpful and professional. In particular I spoke to a young lady called Romi Mitchell, she helped me through the whole process. She was so helpful and very patient at all times, even though I was constantly contacting her to get a status update, she made the whole experience bearable for me, so huge thank you!!”
Specialists in arranging both planned and emergency alternative accommodation, assisting those who suffer unwelcome events in their home, such as flood or fire. Acting on behalf of Insurers, Social Housing organisations and a large range of Instructing Principals.
