A week before Christmas, ICAB’s housing team were contacted by a large housing association, after a property in Greater London faced an issue affecting the resident’s living conditions.

Within hours, temporary accommodation was secured, and all displaced students were successfully re-housed, allowing them to continue their studies.

ICAB was proud to provide vital support, alleviating some of the stress and ensuring a smooth transition to safe, comfortable accommodation after two large sinkholes appeared in the road.

ICAB’s housing team was contacted by a housing association after one of their residents and their five children experienced a devastating fire in their south coastal home.

The whole customer journey for a family of eight from initial hotel stay, serviced apartment to rental showed the dedication and hard work by the claims team.

Three days before Christmas, ICAB’s Claims Team was contacted by an insurance company with a claim for an elderly policyholder who lived in a village in central Scotland.

A call came in to ICAB’s claims team from a home insurance provider. Their policy holders had experienced subsidence in their Kirkaldy home and it was uninhabitable.

ICAB was contacted when major remedial cladding works were planned for a block of flats. The residents needed to be decanted to temporary accommodation whilst the works were undertaken.

ICAB was called by an Insurance company in January 2024 with a request to source alternative accommodation for a family who had experienced a devastating escape of water.

A large West London Housing Association contacted ICAB’s accommodation team about an emergency decant that was required for a resident and her 12-year-old son.