ICAB was contacted by a Housing Association when a resident had suffered a leak in her flat which needed to be repaired. She had to be temporarily moved from her home for a few days whilst the repairs took place.

After a fire at a block of flats the families needed to be moved to immediate alternative accommodation whilst not only fire damage was repaired, but the cladding remediation was dealt with too.

A major London Housing Association contacted ICAB with an urgent instruction; one of their residents needed to be moved to alternative accommodation to allow for the completion of a complex repair.

The ICAB Claims team received a call from an Insurance company regarding a policyholder who had suffered an escape of water at their home, affecting their kitchen.

In January 2025, an elderly resident from a Manchester Housing Association was in urgent need of temporary accommodation after he experienced severe flooding in his home.

When generators failed at a high-rise block of flats in South East London, the Housing Association immediately instructed ICAB to provide emergency temporary accommodation.

A couple had been away on holiday when an escape of water from a burst pipe occurred on the upper floor of their house. As the leak had gone unnoticed, it caused significant damage throughout the property.

A week before Christmas, ICAB’s housing team were contacted by a large Housing Association, after a property in Greater London faced an issue affecting the resident’s living conditions.

Within hours, temporary accommodation was secured, and all displaced students were successfully re-housed, allowing them to continue their studies.

ICAB was proud to provide vital support, alleviating some of the stress and ensuring a smooth transition to safe, comfortable accommodation after two large sinkholes appeared in the road.