The ICAB Claims team received a call from an Insurance company regarding a policyholder who had suffered an escape of water at their home, affecting their kitchen.

In January 2025, an elderly resident from a Manchester Housing Association was in urgent need of temporary accommodation after he experienced severe flooding in his home.

When generators failed at a high-rise block of flats in South East London, the Housing Association immediately instructed ICAB to provide emergency temporary accommodation.

A couple had been away on holiday when an escape of water from a burst pipe occurred on the upper floor of their house. As the leak had gone unnoticed, it caused significant damage throughout the property.

A week before Christmas, ICAB’s housing team were contacted by a large Housing Association, after a property in Greater London faced an issue affecting the resident’s living conditions.

Within hours, temporary accommodation was secured, and all displaced students were successfully re-housed, allowing them to continue their studies.

ICAB was proud to provide vital support, alleviating some of the stress and ensuring a smooth transition to safe, comfortable accommodation after two large sinkholes appeared in the road.

ICAB’s housing team was contacted by a Housing Association after one of their residents and their five children experienced a devastating fire in their south coastal home.

The whole customer journey for a family of eight from initial hotel stay, serviced apartment to rental showed the dedication and hard work by the claims team.

Three days before Christmas, ICAB’s claims team was contacted by an insurance company with a claim for an elderly policyholder who lived in a village in central Scotland.