ICAB’s Insurance claim handler Romi received a call from a home insurance provider. One of their policyholder’s homes had become uninhabitable when water from a burst pipe wreaked damage.

ICAB’s out of hours manager was contacted by a housing association, on behalf of their insurer, as up to 1500 tenants had no water due to some planned maintenance works that had taken longer than expected.

One of the largest housing providers in London has been conducting remedial work to remove cladding from their properties, following the very public ongoing issues with unsafe housing materials.

An insurance policyholder suffered an escape of water in their home, rendering it uninhabitable. ICAB was contacted the same day by loss adjusters on behalf of the home insurance provider.